About Us
My Great Surprise® aims to please our customers by providing professional service and quality products. My Great Surprise® registered trademarks are protected by rights and laws. We prohibit use of any of our properties, in part or whole, unless our actual and direct consent has been provided. We allow some specific content on our website, applications, and social media accounts to be shared with the public, and by others, only if content is made publicly available by us to share, and in accordance to the terms and conditions of use on each platform. My Great Surprise® is not associated with or a representative of any other registered trademark or brand.
Terms and Conditions
You must be at least 18 years of age to use our website. My Great Surprise® reserves the right to refuse service to anyone. My Great Surprise® will not tolerate any criminal activity, harmful behavior, speech, or gesture made by anyone in any manner, and violation made of our terms and conditions will result in immediate deletion of account, termination of contract, and refusal to provide or continue any of our services. Please periodically review these terms and conditions, as we may update this information at anytime and without any notice given to anyone, unless the changes made herein are of pertinent, or legal nature. By using our website you agree that you are at least 18 years of age, and that you have fully read, understand, and agree to accept these terms and conditions.
Sales and Return Policy
All sales are final. No refunds, returns, exchanges, or substitutions will be given to buyer, unless a product is recalled by a manufacturer, or other unknown safety issues arise. My Great Surprise® is not responsible or liable for any type of delay, loss, damage, accident, technical difficulty, issue, problem, or any other circumstance whatsoever that may occur after purchase, including while packing or shipping of order, delivery processes, delivery procedures, or when providing our services. My Great Surprise® is not responsible to make any cancellations on behalf of anyone for any type of event, service, membership, or plan. My Great Surprise® will not refund or reschedule any cancellations which have been made by anyone other than us for any reason whatsoever.
Disclaimer
My Great Surprise® mystery packages does include a single item with a retail value matching the price of a package, and contents of a package are randomly selected. My Great Surprise® brand homemade, handmade, and handcrafted products may be perishable, and only created with the intent for short term and single use purposes. My Great Surprise® brand beauty products and fragrances are formulated from generic designer types and pre-manufactured base materials. My Great Surprise® crystals, stones, gems, geodes, and fossils in raw or rare form may have natural flaws and blemishes. Please periodically review this disclaimer, as we may update this information at anytime and without any notice given to anyone, unless changes made herein are of pertinent, or legal nature. By using our website you agree that you have fully read, understand, and agree to accept this disclaimer.
Accessibility
My Great Surprise® strives to make and maintain our website accessible to anyone with disabilities, or anyone who uses screen reader technology. My Great Surprise® is committed to improving the quality of accessibility and usability of our website. Although the efforts we consistently make to keep our website accessible and usable are ongoing, we can not give any guarantee that there will not be any issues which occur, due to different assistive technologies, and as the range of using such assistive technologies is widened and varied. Please click Contact Us to send an email if there are any questions or concerns about accessibility of any specific web page or content on this website, or if you experience any accessibility or usability issue. Please include the web page and type of issue in your communication to us, and we will make all reasonable efforts to make the page, information, and content within our website more accessible and usable. We ask you for your continued patience and understanding while you await for our response or communication, and while we perform any website maintenance, repair, or other procedures necessary to detect or resolve the issue. Please periodically review this accessibility statement, as we may update this information at anytime and without any notice given to anyone, unless the changes made herein are of pertinent, or legal nature. By using our website you agree that you have fully read, understand, and agree to accept this accessibility statement.
Privacy Policy
My Great Surprise® uses cookies to collect data and personal information, by automated means, online or offline, to see your interaction on our website, applications, and social media accounts, and may share such data with business related, or other third party partners. We collect and store personal information for the purposes of providing quality customer service, and to improve use of our website. Any personal information we collect, store, and use may also be transferred, stored, and accessed globally, to support our business, partners, or other business related operations. We store your personal information for as long as it is necessary or until we have been contacted by you with a request made for your personal information to be deleted by us. We are not responsible or liable for any collection, storage, or use of personal information, or any deletion of such data, which has been obtained globally or by any other partners outside our business. We share your personal information for purposes of being compliant with legal obligations, to resolve legal disputes, uphold legal agreements, or to express and exercise any of our legal rights. We use your personal information for various business and commercial purposes, such as fulfillment of orders, providing customer services, make any business communications with you, business activities, security procedures, and legal purposes. We may disclose your personal information if we are required to by law, legal obligation, legal processes, requests made by law enforcement, government agencies, legal authorities, and as we determine legally necessary to protect the rights, property, safety of our business, customers, and others, to prevent physical, financial or any other harm, injury or loss, and to comply with any legal investigation of suspected or actual unlawful activity. We perform security procedures and precautions to protect and prevent any access of personal information collected by us from being accessed by unauthorized sources. As a result of the potential threat and growing risks of harm from use of the internet, and use of information systems, we cannot give any guarantee that the use of our website will be completely safe or secure from any threat, harm, or breach, even with the precautions taken by us to safeguard your personal information from any unlawful attacks or activities by third parties or malicious technoligies. We do not knowingly collect or disclose any personal information from anyone under the age of 18. In the occurance that anyone under the age of 18 has breached our website terms and conditions of use, used our website, and provided us with any personal information, we ask that a legal parent or guardian please click Contact Us to send an email to notify us immediately, and we will use proper legal sources or authorities to verify and confirm your identity, and to delete any personal information obtained by us. Please periodically review this privacy policy, as we may update this information at anytime and without any notice given to anyone, unless the changes made herein are of pertinent, or legal nature. By using our website you agree that you have fully read, understand, and agree to accept this privacy policy, and that you give your consent to allow us to make business communications with you in any form, and allow our use of cookies and personal data. You can exercise your right to access or delete your personal data by clicking on the underlined "Do Not Sell My Personal Information" link located at the bottom of this page.
California Rights & Privacy Policy
If you are a California resident, you have certain privacy rights. The California Consumer Privacy Act of 2018 ("CCPA") allows California residents to make certain requests regarding personal information. California residents may exercise their privacy rights by accessing, deleting, or opting out from the sale of their personal information. To view the types of personal information we collected, how the information was collected, how the information is used, and how the information is shared, please refer to the privacy policy.
The Right to Know
California residents have the right to request certain personal information that we collect about them, know how the information is shared, and used. A request to access or receive a copy of your information can be made two times every 12 months. The information requested may including the following:
The categories of personal information we collected about the consumer in the preceding 12 months:
-Contact, personal identification information, such as valid state identification card or license, name, address, phone number, email, or other related information
-Profile information, login credentials for online services, profile, username, password, or other related information
-Payment information, payment card information, or other related information
-Purchases, purchase history, orders, loyalty rewards, coupons, coupon redemptions, or other related information
-Location, location services from your device when using our website, or other related information
-Internet or other electronic network activity, browse or search history, or other related information
-Information provided regarding gift cards, or other related information
-Submit information via our website, mobile website, applications, or social media accounts
-Other related information such as event registration, booking information, customer services information, or other related information
The categories of the source from which we collected the personal information in the preceding 12 months:
-Consumer provides directly
-Online advertising
-Cookies and other technologies
-Server logs
-Third party data analytics
-Social media
-Government entities
-Public record sources
-Mailing vendors
-Marketing companies
-Service providers
-Shipping companies
The business or commercial purpose for collecting or selling personal information in the preceding 12 months:
-Record your purchases, payment, returns, rewards, and other related information
-To maintain your account
-Anti-fraud security measures to protect you
-Communicate with you through various channels
-Ship products ordered, delivery of your products, fulfill your orders
-Conduct surveys
-Customized advertising that fits your interest
-Location and mapping services to help you find products or services within our website, applications, social media accounts
-Comply with legal requirements, standards, and other such terms, conditions, or laws
-To provide customer services
-For research and development purposes
The categories of third parties with whom we shares personal information:
-Third party service providers
-Financial products
-With our business partners
-Social media
-Advertising and marketing
-Legal requirements and compliance
-Security and fraud prevention
The specific pieces of personal information we collected about the consumers:
-You have the right to request a copy of the specific pieces of personal information that we collected about you, and to have this information delivered, free of charge, by mail or email
-The disclosure shall cover the 12 month period preceding the receipt from the business of the verifiable consumer request
To make such a request click Contact Us to send an email to notify us about your request
The Right to Delete
California residents have the right to request us to delete certain personal information, subject to limitations, about the consumer which we collected from the consumer. This request may be made two times every 12 months. Please note, we may retain personal information when permitted by law, such as, but not limited to, the following:
-Fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer or reasonably anticipated within the context of a business's ongoing business relationship with the consumer, or otherwise perform a contract
-Detect security incidents, protect against malicious, deceptive fraudulent or illegal activity, or prosecute those responsible for such activity.
-Debug to identify and repair errors that impair existing intended functionality
-Comply with the CCPA
The Right to Opt Out
California residents have the right to make a request to us to opt out of the sale of their personal information.
Please click on the underlined "Do Not Sell My Personal Information" link located at the bottom of this page.
Non - Discrimination
We do not discriminate against California residents for exercising their rights under the CCPA. For example, we will not deny you goods or services, or charge you a different rate for exercising your rights under the CCPA.
Notice of Financial Incentive Programs
We offer various financial incentives and programs including the following:
-Loyalty Rewards Program, where participants can obtain certain access to certain discounts
-Mailing, emailing, and marketing lists, where participants have access to certain deals, information, and updates
How to Submit a Privacy Request
You can submit a privacy request no more than twice in a 12-month period.
Access Requests
Please click Contact Us to send an email to make a request
Deletion Requests
Please send a written request to:
Cara Martin
ATTN: My Great Surprise Privacy Department
1346 N. Arlington Ave
Indianapolis, IN 46219
Do Not Sell My Personal Information Request
Please click on the underlined "Do Not Sell My Personal Information" link located at the bottom of this page
Personal Information Requested to Verify Identity
For security purposes, we verify the identify of each person who makes a request to access or delete their personal information.
Verify Your Identity
We require you to provide the following information:
Personal Request
(1.) First Name (2.) Last Name (3.) Address (4.) City (5.) State (6.) Zip Code (7.) Email Address (8.) Telephone Number
We will use this information to search our database and determine what information we have collected from and about you
We will send you an email asking you to confirm that we have the correct information, and for a clear photo or copy of your current and valid state identification card or driver's license. You must respond to the email within 7 days after we sent the notification or your request will expire
Agent Request
If you are an authorized agent, you will be required to submit the following:
Agent: (1.) First Name (2.) Last Name (3.) Address (4.) City (5.) State (6.) Zip Code (7.) Email Address (8.) Telephone Number
Guest: (1.) First Name (2.) Last Name (3.) Address (4.) City (5.) State (6.) Zip Code (7.) Email Address (8.) Telephone Number, of the person you are making a request for and on behalf of
We will use this information to search our database and determine what information we have collected about the Guest. After we have verified the agent and agent's authorization, we will send you an email asking you to confirm that we have the correct information, and for a clear photo or copy of your current and valid state identification card or driver's license. You must respond to the email within 7 days after we sent the notification or your request will expire the right to make the request on behalf of the Guest
Information on Request Received During Prior Calendar Year
From January 1, 2025 to December 31, 2025, My Great Surprise® received the following number of consumer requests, pursuant to the rights described in the California Privacy Rights section of this privacy policy:
0 requests made by consumer to access personal information
0 requests made by consumer to delete personal information
0 requests made by consumer to opt out of the sale of personal information
California Sun Shine Light Law
Subject to certain limitations under California Civil Code § 1798.83, if you are a California resident, and have an established business relationship with us, you may ask us to provide you with:
-A list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year
-The identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year
To make such a request please send a written request to:
Cara Martin
ATTN: My Great Surprise Privacy Department
1346 N. Arlington Ave
Indianapolis, IN 46219
Please allow 30 days to receive a response.